Shipping Policy
All items ship from our warehouse located in Burnaby, BC. All orders are shipped Canada Post Expedited service.
Shipping Options & Fees
| Order Value / Zone (Province) |
$0-$49 | $50-$99 | $100-$199 |
| BC | $9.95 | $12.95 | $14.95 |
| AB, MA, ON, QC, SK | $9.95 | $12.95 | $14.95 |
| NB, NL, NS | $11.95 | $14.95 | $16.95 |
| NU, NW, PE, YU | $13.95 | $15.95 | $17.95 |
We offer free shipping on orders valued at $200 or more (before tax).
Shipping rates are subject to change based on Canada Post Rates.
Order Processing Times
Orders will be shipped within 2 to 3 business days (excl. weekends and holidays). During sale and holiday periods, additional processing time may be required.
In Store Pick Up
We are also pleased to offer local pick-ups from our Burnaby location for orders placed online.
Address: 4308 Norfolk Street, Burnaby, BC, V5G 4J9.
Once your order is ready to be picked up, you will receive an email notification, including pick up location. Bring your Pick-Up Notification email, your order number and a government-issued photo ID to Promax AV to pick up your order.
Orders may be picked up Monday to Friday 8:30am - 5:00pm.
We will hold items for pick-up for 10 business days unless otherwise arranged. After 10 business days, the order will be cancelled. Special Order items not picked up will be charged a minimum 25% restocking fee.
Order Tracking
Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.
Shipping to Multiple Addresses
You may only ship to one address per order.
Shipping Restrictions
We do not ship to P.O. boxes. For orders shipped to rural postal codes, and remote locations considered "beyond points", we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.
International Orders
At this time, we are unable to accept or ship international orders.
Redirecting an Order
Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched.
Unclaimed or Refused Packages
Any shipments refused or undeliverable will be returned back to Promax AV at your expense. Once the package arrives back at our warehouse we will contact you to attempt to re-deliver the order or cancel & refund the order should you wish. The refund, if you wish to cancel your order, will be the amount you paid for the order, minus, the initial shipping fee, the 25% restocking fee as well as the cost of the return shipping.